Effective Date: 24-08-25
Company Name: Trust Bearing & Machineries
Website: https://trustbearing.com.bd
Location: 90, Nawabpur Road, Dhaka, Bangladesh
Contact: 01745-844549

At Trust Bearing & Machineries, we are committed to delivering high-quality products and excellent customer service. If for any reason you are not satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

  • Products must be returned within 7 days of delivery.

  • Items must be unused, undamaged, and in their original packaging.

  • Proof of purchase (invoice or receipt) is required for all returns.

  • Certain items such as special orders, customized products, or clearance items are not eligible for return.

2. Return Process

  • To initiate a return, please contact us at 01745-844549 or email us through our website.

  • Once your return request is approved, you must ship the product back to our office address at your own cost (unless the return is due to our error or a defective product).

  • After receiving and inspecting the item, we will notify you of the approval or rejection of your return.

3. Refunds

  • Approved refunds will be processed within 7–10 business days after the returned product is inspected.

  • Refunds will be issued through the original payment method.

  • In case of bank delays, it may take additional time for the amount to reflect in your account.

4. Exchanges

  • Products may be exchanged for the same or another item of equal value (subject to stock availability).

  • Exchanges are only allowed if the product is defective, damaged, or wrongly delivered.

5. Damaged or Defective Products

  • If you receive a defective or damaged product, please notify us within 48 hours of delivery.

  • We will arrange for a replacement or issue a full refund (including shipping costs, if applicable).

6. Non-Returnable Items

  • Bearings and machine parts that have been installed or used.

  • Products without original packaging or proof of purchase.

  • Special orders, clearance, or discounted items.

7. Contact Us

For any return or refund inquiries, please contact:

Trust Bearing & Machineries
📍 90, Nawabpur Road, Dhaka, Bangladesh
📞 01745-844549
🌐 https://trustbearing.com.bd